During the first days of the cruise things on the Arvia seemed a little chaotic. We were told to use P&O’s ‘My Holiday’ app, but it was not working. The idea was that passengers used it to book dining and entertainment, but there were no clear guides on how to do this and the virtual queues were missing from the display. It was only towards the end of the holiday that we got to grips with it and I consider myself comfortable with technology. Some of the older passengers simply gave up and booked events the old fashioned way, just by turning up in person.